Get Help With Your Mysteries

Got questions? Need assistance? We’re here to help.

I Want To Extend My Membership

Fantastic! Visit to add mysteries to your membership. We’re glad to know that you’re enjoying your mysteries (and honing your deductive instincts).

I Want To Change My Address

We’re happy to help you. Select “Change My Mailing Address” from the “How can we help you today?” menu in the support form below. Answer the few questions that follow and we’ll process your address change as swiftly as we can (usually in 1-2 days - though we print our envelopes in advance, so it may take a bit longer to reflect in your mysteries).

I Want To Update My Start Month

No problem! You can update your start date from the support form below. Please note: Because of our account activation process, we are unable to fit new orders into upcoming mailings at the last minute.

I Want To Update My Detective’s Name

Easy! Visit the support form at the bottom of this page, select “Change My Recipient’s name” from the “How can we help you today?”, and fill out the brief name change form below.

I Want To Pause Or Resume My Subscription

Once again, visit the support form at the bottom of this page. Select “Pause my membership”, answer a few brief questions, and we’ll pause your membership as soon as possible. We are unable to prevent the mailing of letters already prepared for mailing.

Do You Offer Any Discounts For Veterans Or First Responders?

We do. Please reach out for more information on how to claim one of the above discounts.

Can You Schedule My First Mysterious Letter To Arrive On A Precise Date?

No. Unfortunately mailing is an inexact science. First-Class mail can take up to five business days to arrive, or as little as two (depending on where you live, and other random postal factors). International First-Class mail can take from 7-21 days, depending where in the world you live, and the quality of your local postal service.

Because of this unpredictability, and because we only regularly transport our letters to USPS once per week, we are unable to schedule a letter’s arrival.

I Have A Pre-Purchase Question

Let’s hear it! Ask in the form below, or send an email to Support [at] our website dot com. You can also send us a letter, but email is faster (and our form is the fastest option).

I Want Something Tangible To Give My Detective In Person

You sound like an excellent candidate for our customizable welcome letter. Download it here, customize it, print it on some nice paper/cardstock, and it will be the perfect representation of the gift to come.

I Want To Check The Status Of My Order

You can get general status updates on your order from If your order seems to be delayed and you need more specific information, please contact us here. USPS does not offer real-time tracking of stamped First-Class Mail, so once your letter is in the mail we have no way to track its exact location.

What Is Your Average Support Response Time?

Almost all week-day support requests receive a response within a day. If you haven’t received a response to your question within 24 hours (excluding weekends), please check your spam/bulk mail folder. The spam folder is the #1 home for missing support emails.

I Have An Idea For A Mystery…

We’re intrigued... Fill out our suggestion form or tweet it to us at @My_dear_holmes and we’ll pass it on to the writers and editors who craft our mysteries.

I Want To Close My Account

We’re sorry to see you go. You can close your account here. If there’s some particular reason you’re cancelling, please list it in the form so that we can work to resolve it for you and future customers.

Something Else?

For all other issues and questions you can reach out to us using the form below or by emailing support[at]dearholmes[dot]com.

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